Policies & Cookies

Returns

AI Industrial Supplies Ltd. aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. AI Industrial Supplies Ltd. is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact AI Industrial Supplies Ltd. within 28 days to arrange collection and return. AI Industrial Supplies Ltd. is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to AI Industrial Supplies Ltd. within 3 days and arrange collection and return. AI Industrial Supplies Ltd. is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.

You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 2 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to AI Industrial Supplies Ltd. within 2 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of AI Industrial Supplies Ltd. You are responsible for paying shipment costs if Goods are returned for this reason.

If you wish to return Goods to AI Industrial Supplies Ltd. for any of the above reasons, please contact us using the details on sales@aiworkwear.co.uk to make the appropriate arrangements.

AI Industrial Supplies Ltd. reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:

  • Any use or enjoyment that you may have already had out of the Goods;
  • Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
  • The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
  • Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.

Such discretion to be exercised only within the confines of the law.

Privacy

AI Workwear is committed to our users' privacy. We will only use the information provided by you in accordance with the Data Protection Act 1998 and respect your privacy completely. If you have any requests concerning the use of your personal information, please contact us.

We collect the information you supply us through purchases made through AI Workwear and any emails we receive.

We process personal information collected via the this website for the purposes of:

  • Providing a better service
  • Processing orders
  • Providing you with information about products and services we offer

From time to time, we may email you with promotional details about products we believe you may be interested in. This will only ever be done with your permission when you consented to receive emails from us when you placed your order.

Cookies

We use cookies in the operation of our shopping cart system so we can process your order. Like many web sites, we use Google Analytics to improve how our web site functions for our customers. This also involves the use of cookies but does not use any personally identifiable information. Cookies are also used in our Livechat software, affiliate marketing software, and social networking links across the site.

Please see below for a list of cookies used on our website. Whilst we'll endeavour to keep this list updated, we use a few third party services and the list may become outdated if they change their cookies without notifying us.

There are two types of cookies used on our website:

First party cookies: these are our own cookies, controlled by us and used to run the shopping cart system & provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Google, Facebook and Twitter have their own cookies, which are controlled by them.

First Party Cookies

Name Purpose
PHPSESSID Used by the site to identify a specific user session. Expires at the end of the session.
csrf_cookie_name Used to help protect our site against spam form submissions.
st_session Used to store additional information about a user session.

Third Party Cookies

Name Purpose
Cookies with names prefixed by __utm Stores information used by Google Analytics to track user activity on the site.
pid, k, guest_id, _twitter_sess, original_referer, external_referer, js Twitter cookies which allow sharing of a page on Twitter.
datr, lu, s, locale, c_user, xs Facebook cookies which allow sharing of a page on Facebook
NID, PREF Google+ cookies which allow sharing of a page on Google+