FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

Our delivery charges are as follows;

Standard Delivery (UK & Eire only) – £6.00

Additional cost for Beta Toolbox Delivery – £25.00

Any orders £150 (excl. VAT) & over – FREE! 

We also offer Click & collection at our Normanton Shop (WF6 1QT) – FREE! 

We use APC and FEDEX for all our mainland UK deliveries. Tracking information is emailed once your order has been dispatched.

We accept all major debit and credit cards as well as Paypal.

Our trade accounts are managed in a different way so please get in touch on 01924 220303 for more information.

You can also apply for a Trade Account with us by completing the form at the link below…

Trade Account Application

If an item is in stock, delivery normally takes 2-3 days.

Due to the number of items available from Cofra and Beta, these can take up to 10 working days, if not held in stock.

If you’d like to check an items availability, please call 01924 220303

We take our customer information and data very seriously.

We follow Government Data Protection legislation very closely and have all our UK data services, and servers, located in the UK in order to protect ourselves and our customers.

We have designed our online shopping experience should be secure, simple and problem-free. We have partnered with one of the largest and most secure merchant platforms around in Elavon (formerly Opayo/SagePay) who processes in excess of £200m of transactions online each day via over 2m merchants around the world.

For more information on Elavon, please follow this LINK.

A simple 3-step process is followed for all our deliveries…

1) Once an order has been made you are sent a confirmation of your order by email to the registered address on your account (so please make sure it’s up-to-date!)

2) This confirmation will include details of your order. For more details on the order and when it will be processed and dispatched call us on 01924 220303 as it is recommended that any changes to the order should be made at this stage.

3) A further email will be sent when the order has been processed and delivery confirmed, along with a Tracking Code, which enables all our you to see where your delivery is, when it is likely to be delivered and to make alternative arrangements direct with the courier, should they need to be made.

Below are the links to our courier partners to track your delivery;

FEDEX Tracking

APC Tracking

DPD Tracking

Once an order has been made you are sent a confirmation of your order by email, which will include all the information for your order. If anything needs amending, please contact us ASAP.

Unless there is an issue with your order, the next contact from us will be your despatch confirmation, which includes your tracking number. Deliver information is usually updated overnight.

Here are the links to our courier partners;

FedEx – Tracking Link

APC – Tracking Link

Invoices are included in your delivery. If you require a copy, please email accounts@aiworkwear.co.uk or call us on 01924 220303

All our Trade Account orders will include a full VAT invoice with every delivery.