Policies and Cookies
AI Industrial Supplies Ltd. aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return. AI Industrial Supplies Ltd. is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
If any Goods you have purchased have faults when they are delivered to you, you should contact AI Industrial Supplies Ltd. within 28 days to arrange collection and return. AI Industrial Supplies Ltd. is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to AI Industrial Supplies Ltd. within 3 days and arrange collection and return. AI Industrial Supplies Ltd. is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 2 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to AI Industrial Supplies Ltd. within 2 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of AI Industrial Supplies Ltd. You are responsible for paying shipment costs if Goods are returned for this reason.
If you wish to return Goods to AI Industrial Supplies Ltd. for any of the above reasons, please contact us using the details on email@example.com to make the appropriate arrangements.
AI Industrial Supplies Ltd. reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
- Any use or enjoyment that you may have already had out of the Goods;
- Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
- The fact that the Goods consist of audio or video recordings or computer software and that the packaging has been opened;
- Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Such discretion to be exercised only within the confines of the law.
AI Workwear is committed to our users' privacy. We will only use the information provided by you in accordance with the Data Protection Act 1998 and respect your privacy completely. If you have any requests concerning the use of your personal information, please contact us.
We collect the information you supply us through purchases made through AI Workwear and any emails we receive.
We process personal information collected via the this website for the purposes of:
- Providing a better service
- Processing orders
- Providing you with information about products and services we offer
From time to time, we may email you with promotional details about products we believe you may be interested in. This will only ever be done with your permission when you consented to receive emails from us when you placed your order.
Please see below for a list of cookies used on our website. Whilst we'll endeavour to keep this list updated, we use a few third party services and the list may become outdated if they change their cookies without notifying us.
There are two types of cookies used on our website:
First party cookies: these are our own cookies, controlled by us and used to run the shopping cart system & provide information about usage of our site.
Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Google, Facebook and Twitter have their own cookies, which are controlled by them.
First Party Cookies
Our website uses the Shopify platform. They are large, ethical and well establish company. Most cookies are provided by them, and these may change from time to time.
|Purpose||Data Kind||Sessional or Persistent?|
|Allows Shopify to store information about your session (referrer, landing page, etc..)||Unique Token||Sessional|
storefront and checkout.shopify.com
|Used by our internal stats tracker to record the number of visits to the shop||None||Persistent for 30 minutes from the last visit|
storefront and checkout.shopify.com
|Counts the number of visits to a store by a single customer||None||Expires midnight (relative to the visitor) of the next day|
|Stores information about the contents of your cart||Unique token||Persistent for 2 weeks|
|Stores session information for the checkout process||Unique token||Sessional|
|If the shop has a password, this is used to determine if the current visitor has access||Unique token||Indefinite|
Third Party Cookies
|Cookies with names prefixed by __utm||Stores information used by Google Analytics to track user activity on the site.|
|pid, k, guest_id, _twitter_sess, original_referer, external_referer, js||Twitter cookies which allow sharing of a page on Twitter.|
|datr, lu, s, locale, c_user, xs||Facebook cookies which allow sharing of a page on Facebook|
|NID, PREF||Google+ cookies which allow sharing of a page on Google+|