Shipping Policy

To return your product, you should mail your product to: AI Industrial Supplies Ltd, Normanton Business Park, Ripley Drive, Unit 1, Normanton, WF6 1QT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

Frequently Asked Questions - Shipping

What are the delivery charges for orders from the Online Shop?

Our delivery charges are as follows;

Standard Delivery (UK & Eire only) – £5.50

Additional cost for Beta Toolbox Delivery – £25.00

Any orders £150 (excl. VAT) & over – FREE! 

We use APC, FEDEX and DPD for all our UK deliveries with tracking codes included once delivery has been processed, which will be sent to you upon completion and when your item(s) are enroute to you

Which payment methods are accepted in the Online Shop?

We accept Mastercard, Visa, Maestro, American Express and JCB payments online as well as cash and card services at our trade counter in Normanton.

Our trade accounts are managed in a different way so please get in touch on 01924 220303 for more information.

How long will delivery take?

If we have an item in stock, delivery normally takes 2-3 days. However, as items may be supplied by manufacturers in Europe, or elesewhere, we advise to allow up to 10 working days for delivery.

Normally all our clients are notified for delivery at the point of order, which will be confirmed once a delivery is scheduled to be sent, which will include the Tracking code.

If you are unsure during this process we are here to help, so please call us on 01924 220303 and we’ll be happy to help answer your query

How secure is shopping in the Online Shop? Is my data protected?

We take our customer information and data very seriously.

We follow Government Data Protection legislation very closely and have all our UK data services, and servers, located in the UK in order to protect ourselves and our clients.

We have designed our online shopping experience should be secure, simple and problem-free. We have partnered with one of the largest and most secure merchant platforms around in Opayo (formerly SagePay) who processes in excess of £200m of transactions online each day via over 50,000 merchants online and in-store around the world.

For more information on Opayo, please follow this LINK.

What exactly happens after ordering?

A simple 3-step process is followed for all our deliveries…

1) Once an order has been made are sent a confirmation of your order by email to the registered address on your account (so please make sure it’s up-to-date!).

2) This confirmation will normally include details of your order and when you can expect for the order to be processed and dispatched. It is recommended that any changes to the order should be made at this stage.

3) A further email will be sent when the order has been processed and delivery confirmed, along with a Tracking Code, which enables all our clients to see where their delivery is, when it is likely to be delivered and to make alternative arrangements direct with the courier, should they need to be made.

Below are the links to our courier partners to track your delivery;

FEDEX Tracking

APC Tracking

DPD Tracking

What are the links to Track my delivery?

Below are the links to our courier partners to track your delivery;

FEDEX Tracking

APC Tracking

DPD Tracking

Do I receive an invoice for my order?

Upon completion of your order an email will be sent to you including your order confirmation.

If the item(s) is/are in stock we will process the order as soon as possible.

When the order is processed an email will be sent confirming the tracking information.

Should you need a VAT receipt for your delivery please email us at or call us on 01924 220303

All our Trade Account order will include a full VAT invoice with every delivery.